Welcome to Wall Panel Store’s FAQ page! We’re here to help you with any questions about our products, delivery, payments, and more. Our goal is to make your space transformation as smooth and enjoyable as possible. Below, you’ll find answers to common queries based on our analysis of design-conscious customers like you—whether you’re a DIY enthusiast, interior designer, or commercial property owner. If you don’t see your question here, feel free to contact our support team.
Product Questions
1. What types of panels do you offer?
We provide a range of premium panels designed for easy installation and a professional finish. Our menu includes EXTERNAL PANELS, FLOORING, KITCHEN SPLASHBACKS, SLAT PANELS, and WALL PANELS. Each product is crafted with quality in mind, perfect for DIY projects or professional renovations.
2. Are your panels easy to install for DIY projects?
Absolutely! Our panels are DIY-friendly, allowing homeowners to achieve professional-looking results without extensive tools or experience. They’re designed for seamless installation, so you can transform your space quickly and efficiently.
3. Do you offer samples or customization options?
Currently, we focus on standard high-quality panels. For specific inquiries about customization or samples, please email us at [email protected], and we’ll assist you based on availability.
Delivery and Shipping
1. How long does delivery take?
After order processing (1-2 business days), shipping times vary: Standard Shipping takes 10-15 days via DHL or FedEx, and Free Shipping (for orders over $50) takes 15-25 days via EMS. Note that we ship globally, excluding Asia and select remote areas.
2. What are the shipping costs and options?
We offer two shipping methods: Standard Shipping for $12.95 (ideal for urgent projects) and Free Shipping for orders over $50 (great for budget-friendly, non-urgent plans). All shipments are handled securely from our Moore, US location.
3. Do you ship to my country?
We ship worldwide, except to Asia and certain remote regions. If you’re unsure about your location, reach out to us at [email protected] for confirmation.
Returns and Refunds
1. What is your return policy?
We offer a 15-day return policy from the date you receive your order. If the panels don’t meet your expectations, contact our customer support team to initiate a return. We’re committed to your satisfaction!
2. How do I return an item?
Simply email us at [email protected] within 15 days of receipt, and we’ll guide you through the process. Please ensure the product is in its original condition for a smooth return.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment is processed safely upon order confirmation.
2. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your purchases easily.
3. What if I have issues with payment?
If you encounter any payment problems, contact us at [email protected], and we’ll help resolve it promptly.
General Inquiries
1. How can I contact customer support?
You can email us at [email protected] for any questions. We’re here to assist you with delivery, products, or any other concerns.
2. Where is Wall Panel Store based?
We’re located at 1401 Saint George Avenue, Moore, US 73160. All orders are shipped from this address with strict quality control.
3. Can I track my order?
Yes, once your order ships, we’ll provide tracking information via email so you can monitor its journey to your door.
Thank you for choosing Wall Panel Store! We’re dedicated to helping you create beautiful spaces with ease. Explore our collections today, and don’t hesitate to reach out if you need more assistance. Happy renovating!